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Contact Us

ATON is committed to making itself available to LACRISERT® users and eye care professionals alike.

If you need to speak with an ATON representative, regarding a LACRISERT® prescription, please contact us directly at:

ATON PatientCARESM

866-268-7325
Monday-Friday, 8 am-8 pm

Option 1: Medical question, adverse event, or product complaint
Option 2: Reimbursement/insurance information, or sample orders

E-mail Contacts

Customer Service: us2customerservice@biovail.com
Medical Specialists: us2customerservice@biovail.com

Please note: Only an eye care professional can provide one-on-one treatment and advice, regarding a particular case of Dry Eye.

Indications and Usage

LACRISERT® is indicated in patients with moderate to severe Dry Eye syndromes, including keratoconjunctivitis sicca. LACRISERT® is indicated especially in patients who remain symptomatic after an adequate trial of therapy with artificial tear solutions. LACRISERT® is also indicated for patients with exposure keratitis, decreased corneal sensitivity, and recurrent corneal erosions.

Important Safety Information

LACRISERT® is contraindicated in patients who are hypersensitive to hydroxypropyl cellulose. Instructions for inserting and removing LACRISERT® should be carefully followed. If improperly placed, LACRISERT® may result in corneal abrasion. Because LACRISERT® may cause transient blurred vision, patients should be instructed to exercise caution when driving or operating machinery. Patients should be cautioned against rubbing the eye(s) containing LACRISERT®.

The following adverse reactions have been reported, but were in most instances, mild and temporary: transient blurring of vision, ocular discomfort or irritation, matting or stickiness of eyelashes, photophobia, hypersensitivity, eyelid edema, and hyperemia.

sample request using Lacrisert video patient tip sheet
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